Best Western Pontypool Metro Hotel

The hotel was lovely, for the price paid it was better than I expected, the staff were ever so helpful and friendly. The bedroom was clean, the TV was an amazing size, a nice selection of teas within the room, adequate space within the room, the closet and the chest of drawers were very functional. Pleased with the usb-a inputs and the plug sockets, made being able to charger me devices easier and plug socket next to the bed also was very helpful. Overall one of the best stays I’ve had. Despite being on the back of a busy road, near by an Aldi, KFC, McDonald’s, Greggs and it’s only about 10 minutes from Newport city centre.

Easy to access from main road.(with Sat Nav) as we couldn't see any road signage. plenty of parking, we found check in easy and very friendly. We had been upgraded to a family room which was nice. We were at the back of hotel so no noise at all, even though it was New Years Eve. Breakfast is over 3 hours,(check hours in guest book.) so no rush to get down to the lobby, the restaurant was in the main lobby, but was comfortable and roomy. The breakfast was help yourself, with plenty of choice from cooked to cereal and fruit. Our room was very comfortable and the shower was easy to use. We had a problem with the TV stations, picture was all mosaic. We reported it, and a man did try to fix the problem, but did say that a new cable was needed. Luckily we were out most of the day and evening so didn.t really bother us. Location is fantastic for access to all Attractions in area. We found a lovely canal walk 5mins away by car. Cardiff, Brecon Beacons, Newport, Usk, Cwmbran all close by.

Room was clean and bed was comfortable. Bathroom was also clean. Check-in was easy and parking was secure with CCTV. Immediate location was good with food outlets nearby.

Great location. Walking distance to a harvester restaurant for a proper meal and 1 minute from fast food restaurants for a quick bite. You can also buy breakfast at the hotel and there's a well stocked bar.

The staff were very helpful. The breakfast was fine. The rooms were adequate and quiet, little or no noise from outside.