Best Western Pontypool Metro Hotel

We always choose a room facing the car park as its so quiet, and with the benefit of black out curtains, we do get a good nights sleep. The beds are always very comfortable too.

The room was clean, a very good size with a comfortable bed. extra towels and pillows were provided. Sound proofing was good as we didn't we hear the traffic at all. Unfortunately it made the room very airless and in the heat I would imagine very stifling, a fan is provided. So if you want the window open I would suggest ear plugs. Had to ask for extra milk and teabags a few times, as only provided with one tea bag and milk each. During our stay, we noticed a bulb gone, and the extractor fan was not working properly in the bathroom, We reported it and the faults were acted on. This time we didn't pay the extra £11 for breakfast, as not big eaters ,although previously we have eaten breakfast there and had no complaints. A choice of full English or continental , its a buffet service. On leaving the hotel site, there are car park barriers for patrons of the hotel and the road takes you on to a roundabout which is usually very busy. There is a KFC, and an Asda Express Garage, for snacks and papers, plus a Cash machine, on the same site as the hotel.

All the staff were friendly, welcoming and helpful, even though you could see they were extremely busy. Great communication before our stay. Much better service than the Premiere Inn. It was a short taxi journey from the train station, Pontypool centre and eateries. Good security. It wasn’t huge and rambling, they reserved a ground floor room for access needs without needing to remind, and they served great coffee with oat milk, also providing some for the room by request. The room as a good size with a desk, plenty of plugs for phones, hairdryer and kettle. The shower was excellent and the bed was very comfortable. They even looked after our case as we needed to work the next day. We will definitely come again.

Our 4th stay here in a year. We like the location, the rooms facing the car park are extremely quiet. The beds are very comfortable. We like the black out curtains, So much so we slept in the first morning ! not realising it was late morning. It is a buffet breakfast, most of the time there is a good choice, If you get to the buffet early. But the staff very quickly fill up where there are shortages if asked. The location is central for Cwmbran and Newport. There is a choice of Subway, Greggs and Asda express on site too.

I've stayed here at BW Pontypool often and it's my go to choice in the area. Comfortable, clean, quiet (on car park side). Staff are lovely. Barrier entry and coded exit barrier - great for vehicle peace of mind. Prices are really competitive too.